Privacy Policy

Privacy Policy

Last updated: January 23, 2025

1. Introduction

Chandlr LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, [your website address] (the "Website"), or make purchases from us.  

By using the Website, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, billing information, and IP address.  

  • Order Information: When you place an order, we collect information about the products you purchase, the order amount, and your shipping address.

  • Website Usage Information: We collect information about your interactions with the Website, such as your browsing history, pages visited, links clicked, and search queries.

  • Device Information: We collect information about the device you use to access the Website, such as your device type, operating system, browser type, and language preferences.

  • Customer Service Information: We collect information you provide when you contact our customer service team, such as your name, email address, and the details of your inquiry.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you: When you create an account, place an order, subscribe to our newsletter, contact customer service, or otherwise provide information to us.

  • Automatically: Through cookies, web beacons, and other tracking technologies when you interact with the Website.

  • From third parties: We may receive information about you from third parties, such as our payment processors, shipping providers, and marketing partners.

4. How We Use Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders: Including sending order confirmations, processing payments, and arranging shipping.  

  • To provide and improve customer service: Including responding to your inquiries and resolving issues.

  • To personalize your experience: Including recommending products and displaying content relevant to your interests.

  • To send you marketing communications: Including newsletters, promotional emails, and other updates about our products and services.

  • To improve the Website: Including analyzing website traffic and user behavior to optimize content and functionality.

  • To protect against fraud and abuse: Including detecting and preventing fraudulent activities and unauthorized access to the Website.

  • To comply with legal obligations: Including responding to legal requests and complying with applicable laws and regulations.

5. Sharing Your Information

We may share your information with the following third parties:

  • Service providers: We share information with service providers who assist us with payment processing, shipping, email marketing, website analytics, and other essential functions.

  • Business partners: We may share information with business partners who offer products or services that may be of interest to you.

  • Legal authorities: We may disclose information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Website or the public.  

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your interactions with the Website. This information is used to personalize your experience, analyze website traffic, and improve the Website's functionality.  

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.  

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.  

8. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.  

  • Deletion: You can request that we delete your personal information.

  • Objection: You can object to the processing of your personal information.  

  • Restriction: You can request that we restrict the processing of your personal information.

  • Portability: You can request that we provide you with a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the contact information provided below.  

9. Children's Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.  

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post the updated Privacy Policy on the Website with a revised "Last Updated" date. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.  

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

support@chandlr.co